Three Rivers Home Health Patient Comments
What are the three things you LIKED MOST about the care you received?
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Always on time. Always smiling. Answered all of my questions.•
Nurse called and came on time. Nurse is completely wonderful with patients. Nurses seem to know what she is doing and patients trusts her, they get along so well.•
Caregivers personality. Knowledge of services. Promptness of scheduled visit.•
Most info about my mother's condition and needs. Staff seemed very concerned about patient. The staff was always and still is very caring.•
Thoroughness, attitude and concern.•
Their knowledge of their field, helpful suggestions, great all around concern and caring.•
Staff were on time for scheduled appointments. Staff were great at presenting themselves as being comfortable in our home and had a "family friendly" approach to my care.•
Every one was very good to me and let me know how much they cared. They were there about the same time for each visit. They cared and didn't get in a big hurry to leave.•
Professionalism of each care provider. The therapy sessions. The consistency of each care provider.•
Professional, caring and cheerful.•
Your services were excellent. Could not have asked for better care.•
The nursing staff was great and therapy staff was great. I enjoyed the care and the staff.•
Knowledgeable. Skilled. Thorough. Compassionate.•
Their time, attitude and patience.•
My cares were taken care of without making me feel uncomfortable. Care was handled promptly and without delay! All of your workers were courteous and polite.•
The staff concerned. Their time of coming. Their service and aide.•
Very friendly and kind. Very good at their job.•
Caring, thoughtful and sweet.•
Caring staff. They do what they say they will do. They are concerned about my needs.•
Care!•
Everyone was so nice and caring.•
Kindness, promptness, and encouragement.•
Everyone was kind and considerate to me and my family.•
The ability the nurses had to draw blood at home from patients. All nurses were kind and very patient.•
They were always nice and caring.•
Friendliness of Tammy and her care. Professionalism. Promptness.•
Everybody is so good.•
Friendliness of the staff, the ability to work around my schedule, the concern the staff showed me.•
Politeness, courteous and progress.•
The girls were friendly and helpful.•
All the above.•
The therapist worked with me all times. Great care.•
All.•
Concern, continuity, thoroughness.• Kindness, concern and helpfulness.
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Caring, timely and thorough.•
Staff was very professional, caring and cleaned up their supplies.•
Dependability, consideration of patients problems, skill and cheerfulness.•
Went the extra mile to help. Answered any questions to the best of their ability.•
You were all kind, caring and patient.•
Very prompt and on time with visits and follow up. All the ladies were super sweet and caring. They were very good to work my visits with them and on the days I had a doctor's appt, or just didn't feel well, they would follow up.•
Friendliness. Everyone was thorough. They answered my questions.•
Friendly.•
They always told me when they would be back. They were always on time. They were always kind and pleasant.•
Caring, compassionate nurses. Always friendly and ready to help. Always quick to respond to phone calls.•
The care and concerns the staff had about the patient.•
They are very good at their jobs. They are very nice and kind. I like all of the ones that came to wok with me.•
Checking my temp and blood pressure. Taking the time to clean around the wound and dressing accordingly.•
My body is getting stronger. I should have used this when I first got sick. Physical therapy has really helped me.•
Physical therapy service. Caring and concern. Effectiveness, never late. Joel was thoroughness.•
Nurses were very helpful.•
Always on time. Call before they came. Friendliness.•
The nurse was caring, helpful, and concerned about my care and needs. Visits were timely. Explanation of my rights by admin. Youth Milledgeville office is in my opinion, very efficient and helpful.•
Their promptness. Concern for the patient.•
My therapist, Lisa Floyd is the best. She and I hit it off from day one. Chris was very good, very helpful and always willing to answer questions.•
Nursing staff was very considerate of mom's mental and physical care. Each nurse talked to mother before questioning me for clarification. They made mother feel a part of the process.•
Jamie - explaining and personality - very helpful to patient and answering questions to family. Michele - forceful enough when needed - gentle enough where needed. Very helpful to family•
This sense of professional duty.•
They were all very good and understood all the things they want me to do.•
Joel was the best. He couldn't have done of cared more about my care. Your agency is so lucky to have him. All the nurses were the best.•
Friendliness. Helpfulness. Kindness.•
Everything.•
Physical therapy. Nurse care.•
Friendly, caring and very tactful.•
The friendly one on one attention to me. The encouragement to keep trying. The promptness of appts.•
Punctual. Good service. Good about telling when they couldn't make it.•
Politeness. Caring people.• Kindness of therapist.
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Times appointments. The degree of knowledge of the staff. The courteousness of the staff.•
The way agency's help me it's all good. Thank you very much!•
I've used your service before and would use it again if needed. Thank you.•
Care of therapist and nurses.•
Everyone was real good to me. Thank you all so much for caring and helping me get better.•
Everything over all.•
Efficiency of staff. Regularity of visits. Services by CAN.•
They were kind, good, enjoyable to be with.•
Always on time. Thorough and complete workouts. Sincere concern for my problems.•
The care received. The nurses. The aids.•
Gentle. Sweet. Kind.•
Everything.•
She didn't mind changing when I left my daughter & went to my home.•
Trust. They care for you. They are real nice.•
Care & concern. Timeliness. Knowledge of needs.•
Care, compassion, professional.•
If I need them again I would want the same ladies.•
They were there when we needed them. When I need something they call for me.•
Tender loving care.•
The service was wonderful. The nurses were good. The young ladies.•
Friendly, caring, very knowledgeable, didn't rush through visits.•
Dependable. Whatever you needed they provided. They always recommended something that would help.•
Friendly, thorough, did therapy as doctor ordered.•
Always on time. Staff being patient with me. Staff always concerned about patient.•
Organizing my pills. Calling in my refills. Knowing someone was coming to check on me.•
Good to their patients. They are very caring to their patients. Attitude of nurses and the HHA's.•
They make the family a part of the care telling us how to care for patient when they are off. They let us know we could call them anytime.•
Very friendly staff. Measure of care. Promptness.•
Explain what they wanted you to do. On time. Cared about me.•
They provided the supplies that were needed. The service was excellent.•
The nurses were very nice. On time. Knew what they were doing.•
Everyone was nice. Close by.•
Their kindness, concern, showed love.•
They were always caring and concerned. They were cheery & pleasant and lifted my spirits, and they kept their appointments.•
The care & concern of my well being. The promptness of him coming on days he said he would. He would always call in advance to the time of day he said he would. Carlos - He was great & appreciated.• My therapist was friendly and thorough with my therapy. The therapist was gentle in her "torture." The nurses that came were friendly & caring.
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Caring they showed. The way they talked to you about my problem. The friendliness.•
Each caregiver was very friendly & we adopted each one as family. They know what to do and did their job real good.•
They have time to listen to you about yourself.•
Friendly, agreeable, prompt.Your Comments
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All caregivers were kind, friendly, competent and punctual.•
Enjoyed what you did for me. Still in PT. Thank you so much for everything all of you did for me.•
Betsy is so nice, so caring and smart. I don't know how they could be better. My grandson is her patient and he thinks she is perfect.•
I would recommend Three Rivers Home Health Services to anyone needing home health care.•
Everyone was really great! My thanks to all of you.•
Very satisfied with care!•
If Medicare does not take care of the entire bill, let me know and I will gladly send you a check. My doctors tried to put me in the hospital but I think I got better treatment from you than if I had been in the hospital.•
As I said, the care takers were great. Both medical and therapy. The staff were friendly and understanding. They would call ahead so I would know they were coming. They were great!•
I love each and every one of them. They are all very special and if I should need them again, I would love to have the same ones•
All people I had contact with were very caring and compassionate, skilled and thorough. I was extremely well pleased!•
I appreciated everything they did for us. I would recommend them to anyone.•
Your caregivers were very professional, and also showed concern on a personal basis. We were particularly pleased with the nursing staff.•
I couldn't ask for better care.•
May god bless each of you.•
I can't find the words to say how wonderful you all are. Thank you.•
Keep up the good work.•
I have enjoyed seeing every one of them.•
I am very pleased. Thanks to all.•
They were professional, knowledgeable, skilled and caring.•
Everything was great! Thanks for all you do.•
Nancy, Chuck, Erika, Inka. An exceptional job.•
I am very thankful for three rivers. Everyone was good to me and helped me get able to be living alone. God has been and is so good to me.•
All personnel were friendly, thorough and looked after my needs. Carolyn the nurse and Anjo the other nurse, Nell the aide and David the PT was great.•
All caregivers were very professional and caring. Made a cheat sheet for my husband to follow and giving medicine and that made him feel more comfortable.•
As far as I know, everything went as it was planned too. I was well pleased.•
All caregivers are excellent. Keep up the good work.•
There are no works that can express how great my dad's home health aid, Netta, has been to all our whole family. She is a blessing.•
They were always kind and smiling. They always asked me how I felt. They always asked me if I needed anything before they left. They always seemed happy.•
We selected "Three Rivers" due to an excellent prior experience with another patient whom my wife cares for. Your nurses were very personable and professional. The highest recommendations.• You have an excellent team of caregivers and I couldn't be happier. Thanks and god bless you all.
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All of the care that the caregivers gave me was excellent.•
It is nice to have the nurses to come and take care of you in the privacy of your own room. So many times the weather is bad to go other places. The RN are always to come on the exact date they are scheduled.•
Joan, Jessica, and Lashon were very professional and knowledgeable during each visit. Additionally each of them followed up via telephone to encourage me to follow doctors recommendation regarding exercise, and see how I was feeling.•
All the nurses were pleasant and very well informed. Always answered right back.•
My wife is presently at Control Georgia Rehabilitation Hospital and if going to be released Monday Oct. 12, 2008. We had our choice of home care givers upon release and we have chosen you again.•
I was very satisfied and pleased with my therapist.•
I am progressing well with treatments. I am pleased with Lisa and Kevin. They are great.•
Joel did his job. Never late. I would choose him again.•
Dorothy Harrell came once and was a pleasure to be with. Patricia Floyd came all other times and made mother feel comfortable with bathing and getting dressed. She treated mother with care and respect.•
I enjoyed having Carlos come to my home and the concern he had for me. He was a joyful person and always happy to care for me.•
Tracie, my nurse, was excellent in all ways. She made sure I was aware of complication from the surgery and suggested how I could best care for my wound and my hip replacement.•
Great care!•
The service was and is great.•
I could not have been more pleased with the care I got from Three Rivers. With the therapy I got from Three Rivers, I am doing great. I have also referred a lady to you all and told my doctor what a fantastic job you did.•
It was very good, thank you.•
Wonderful.•
I really appreciate everyone that came to my house.•
Renee - very nice. Chris - very nice.•
They are friendly, caring, taking time with me.•
When my husband was ill about 10 years ago, you were a life saver to me, and I knew I could rely on your efficient care. This past year you helped me when I broke my hip, with your care & concern. In my book you are Al.•
The caregiver was excellent - he was prompt and worked hard to give me the therapy I needed. Thank you for everything.•
Rachel was an excellent therapist! She really knew what I needed to do to get my knee working properly - plus she was caring & gentle. You couldn't find a better employee for your company!•
Ruby the aide was so special. Debbie Moore, my PT, was caring, just a beautiful person.•
I love all the caregivers.•
I am very satisfied with my caregiver. I had very little time with my OT.•
Jessica Steele - Excellent care. Jessica Shirley - Excellent care.•
Betsy is so nice, so caring and smart. I don't know how they could be better. My grandson is her patient and he thinks she is perfect.•
All caregivers were kind, friendly, competent and punctual.•
Your group does an excellent job in each service they give. All are very special people that know what to do & do their job very well. Thank you for your help in a time when it was needed so much.The
Data in the Patient comments were compiled
by Fazzi Associates
July - September 2008
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